Do you charge sales tax or VAT?
All prices already include sales tax and VAT.
What credit or debit cards do you accept?
We accept credit and debit cards with the following logos: VISA, Mastercard, JCB, Discover/Diners Club.
Why do you need my credit card billing address and cvv?
As a measure of fraud prevention, we verify that the billing address and card verification value (cvv) you provide matches the information your credit card company has on file. For the fastest processing, be sure to provide accurate and complete billing and shipping information. Our orders are processed through an automated billing and shipping system. We will call or email to verify orders that our automated system cannot process. We cannot ship your order until it has been verified either automatically by our secure processing system or manually by one of our representatives. We appreciate your patience while we take these additional security measures for your protection.
When is the order charged to my card?
We will charge your card once you place your order.
What if I don't have a credit or debit card?
We also accept Cash on delivery in most European countries; you will be able to select this payment method during checkout process.
What if the wrong price is listed?
We do our best to ensure that the information on our website is accurate at the time we post it. However, we are not responsible for data processing errors that might cause the wrong price to appear on our website. Please contact us to report any pricing errors you notice on our website. If you purchase an incorrectly listed item, we will contact you for approval before charging and shipping the order at the correct price.